Our Challenge

Developing FCM’s platform meant aligning white-glove service delivery with scalable, modern travel technology. The challenges included consolidating GDS-based booking tools for flights, hotels, rail, and cars; delivering multi-market approval workflows; supporting traveller safety notifications; and providing data-rich insights into spend, compliance, and emissions across global operations. The platform also needed to serve distinct user roles—travel managers, bookers, and travellers—while maintaining global consistency in over 95 markets.

Solution & Result

We engineered the FCM Platform as a unified, cloud-native travel stack optimized for personalized user experiences:

• Intuitive interfaces for managers, bookers & travellers: tailored workflows, approval systems, and dashboards within a global consistent UX.

• Smart travel functionality: integrates AI-powered recommendations (Sam digital assistant), policy compliance, predictive alerts, and live updates directly to the traveller’s mobile device or the app.

• Deep analytics & reporting: over 600 customizable reports covering spend, leakage, sustainability metrics, and travel activity—all backed by strategic consultancy.

• Global presence with local expertise: active in 95+ countries with 24/7 support and consistent service standards; locally attuned teams ensure traveller safety and regional compliance.

Results: Enterprise clients gained real-time program visibility and consolidated control, improving cost efficiency and employee satisfaction. The platform’s intuitive design and data-driven insights also supported multinational scalability and reliability.